Food Allergy Disclaimer
We make every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies however there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk.
Please be aware that our facility prepares foods and uses ingredients in our products that contain nuts or nut oil. If you have any type of food allergy, please refrain from eating our product
Delivery and Delivery instructions
Our site is only intended for use by people resident within the Republic of Ireland. We aim to be able to deliver products throughout the island of Ireland but if you fall outside of our current delivery area we will inform you immediately and fully refund any payment you have made.
We reserve the right not to deliver to all locations, or not to deliver all products to all locations. You will be notified during the account creation process if we are unable to deliver to your address. Where we are unable to deliver certain products to your address we may make them unavailable for you to order (both on the website or via the telephone).
We will deliver to the address stated in your Cook and Cleaver account.
It is your responsibility to make suitable arrangements to receive your delivery which will need to be signed for. The delivery details section of your account is important and it is important, due to the perishable nature of our products that you arrange for delivery to a place where the goods can be signed for.
Once your delivery instructions have been followed and your delivery has been signed for, you will accept that you are in possession of the delivered goods. Where the delivery instructions have been followed; we will not accept any liability for damage to, or theft of your goods, nor will we accept any liability for any incidents which may arise as a result of the theft or damage to such goods.
Any perishable food delivered by us will be delivered in insulated packaging, with frozen water to keep the produce below 5oC. It is imperative that you keep the package sealed until such time as you can transfer the contents to a suitable refrigerator. The contents must be transferred to a refrigerator by no later than 7pm on the day your goods were delivered. Where these instructions have not been followed; we will not accept any liability for any detriment to the quality or safety of our food.
You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. We will refund you for any products you receive that were not ordered, are faulty, have been substituted with a product that is unacceptable to you or that were delivered without us following these terms and conditions. However, such liability will be limited to the value of the erroneous and / or undelivered goods.
In order to maximise efficiency and reduce food miles, your orders will be delivered on a set days of the week. We will aim to keep these days fixed, however, we reserve the right to change them (either temporarily or permanently) and we will notify you of any such changes.
The time that your order is delivered on that day will vary week on week depending on traffic, weather and the number of deliveries to be made that day. If ordering regularly, you may notice that your delivery occurs at a similar time each week, however, we make no guarantee of this time and accept no liability for inconvenience or loss as a result of a deviation from it.
We cannot accept liability for any inconvenience or loss where we are unable to deliver to you or deliver to you late for reasons beyond our control (e.g. adverse weather, vehicle breakdown, traffic congestion, strike actions, supplier failures). We will of course refund you for any part of your order which is not delivered, or which has been compromised as a result of the delay.
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